Privacy Policy and Terms & Conditions

This document governs the receipt of communication, access to and participation in surveys and other related marketing and market research activities, managed by Danone: 15 rue du Helder, 75439, Paris Cedex 09, RCS Paris n°552.032.534.

Your participation in, use of and / or registration to any websites, surveys and other related marketing and market research activities associated with Danone will constitute your agreement to comply with these terms.


This document should be read in conjunction with the Danone website Terms & Conditions, found here:


Purpose and Scope

At Danone, respecting privacy is an important part of our commitment to suppliers, clients and the public. This Privacy Policy, (the “Policy”) describes our practices specific to the collection and use of personal information when participating in OnTopic surveys, joining the OnTopic Panel or opting in to receive marketing and promotional communications.



Some of our sites make use of Cookies. These files stored on your computer make access to our services easier. The cookies on the site do not hold any information making it possible to identify you personally; they are designed to be used by On Topic only. You can configure your computer to block cookies.



This Privacy Policy is reviewed and updated - as required and relevant. Requests for copies of this policy, and all queries relating to this policy should be addressed to:


How We Use Information

We use automatically, passively provided information on your technical environment and browsing history to operate and optimise our digital and technical solutions. We use information you actively


provide to us as to respond to your requests and to contact you with invitations to take surveys, offer you promotions as well as share marketing information. We use your contact information including your email address and phone number to send you the information you request; for example, when you e-mail us, opt-in for newsletters and promotions. We will also contact you to administer rewards such as airtime and sweepstakes / contests. If you become a member of the OnTopic Panel, we will send you regular invites and service emails as part of your ongoing membership.


You may at any time choose to stop receiving communication from us by using one of the unsubscribe options we provide. Please see the “Your Choices and Rights” section of this Policy for more information about opting-out of communications.


Your personal information is not retained by us for longer than necessary for the legally permissible purposes for which it was collected as outlined in this Policy, as required under applicable retention policies and as required or permitted in accordance with applicable law.

Data Recipients

We do not share your personal information with third parties, except in the following cases:

·with your consent

·with affiliated and unaffiliated services providers that act on our behalf and under our instructions to help us operate our business (data processors)

oin redacted or aggregated form that cannot be used to identify you individually

oif required or permitted by law, including as necessary to comply with the law, to protect the rights or safety of our website, other users, or third parties (e.g., for fraud protection and credit risk reduction purposes; for protecting and defending the rights or property of Skye Distribution, its customers, other users, or member of the public), or

owith a buyer of all, or substantially all of, our assets relating to a particular business line or division, or in connection with a merger, acquisition, reorganization or restructuring.


Your Choices and Rights

You have a variety of choices regarding which personal information we may collect, process and use and for what purposes. Wherever reasonably practical, we will provide you with the ability to engage with us without submitting personal information however, some actions, such as forms, surveys and other submissions pages require you to provide accurate and up to date personal information and your choice is to not use such areas and features.




Keeping You Notified

You can contact us, in the following ways, to request that we correct or stop using your personal information, or to find out what personal information we have collected about you:

·You may opt-out of receiving communication from us at any time by contacting us directly at:


·Where available, there may be “unsubscribe” link embedded in surveys, SMS’s and e-mails

·Some e-mails are transactional in nature, including e-mails we send regarding requests or purchase related communication; these e-mails do not provide the ability to opt-out.


You may request access to your personal information to confirm that it is in our possession, to ensure that it is accurate and to make corrections, or to request that it be removed / anonymised. We will respond to your request as quickly as possible and will need to verify your identity before providing you with access to the personal information we hold about you.


In some cases, we may be unable to accommodate your request if we are unable to verify your identity, if we are prohibited by law, if disclosure would result in the disclosure of the personal information of others, or if the request is unreasonable or impractical. If we are unable to process your request for these or any other reasons, we will provide you with an explanation of the reason for denial, and you will be permitted to request a review. All requests for information should be sent by email to:


International Considerations and Data Transfer

Information collected through surveys or on our site(s) may be processed outside of the country you are accessing them from. Other than in South Africa, we generally process personal information in Canada, the United States, the European Union, Australia and the United Kingdom. Occasionally, we use service providers located in other jurisdictions to process data on our behalf and under our instructions. At all times, we take appropriate measures to ensure that your personal information is processed securely, and in accordance with international data transfer laws and this Policy.



Danone and its partners have implemented commercially reasonable safeguards and precautions to protect your personal information, including technical and organisational measures against unauthorised access, improper use, alteration, unlawful or accidental destruction, and accidental loss.



Children’s Data

Our surveys and site(s) are not intended for, or directed at children, and we do not knowingly collect personal information from any person under the age of 16 (sixteen years old); without parental consent. If we discover that we have inadvertently collected personal information from a person under 16 years of age (without parental consent), we will promptly take commercially reasonable measures to delete such information from our systems.


How We Contact You

Your contact details are the details you have provided when completing surveys, opting-in to marketing and promotional communication or joining our OnTopic Panel. We will only use these details to contact you if required.


Should there be any breach of personal information, affected individuals will be personally notified (using contact details available) of the breach including: the nature of the breach, how the breach is being handled to minimise the impact on individuals as well as what will be done to mitigate the risk of the same or similar breaches in the future.